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Orders

Orders+

Every order guests place from your menu lands here. Your team moves it along, one tap at a time, from New to Completed.

Where to find it:
  1. Sidebar
  2. Orders

The screen

The Orders page for Södermalm: search, Last 24 hours, the branch, six tabs with counts and three order cards. 123456
  1. Find an order by its number.
  2. How far back to look.
  3. The branch you're looking at. Tap it to switch branch.
  4. One tab per station, with how many orders are in each.
  5. An order. The newest ones come first.
  6. The buttons for the next step.

One tab per station

Think of the tabs as stations along your service line. Each person keeps their tab open and taps one button. The order then moves to the next person's tab on its own.

  1. New

    Cashier, or whoever takes orders: checks it.

    Confirm Reject
  2. Preparing

    Kitchen or barista: makes it.

    Ready to serve Cancel order
  3. Ready to serve

    Waiter or counter: hands it over.

    Mark as Complete Cancel order
  4. Completed

    The guest has it. Nothing left to do.

Cancelled Rejected and cancelled orders end up here, for your records. They can't come back.

Small team? One person can switch between tabs. All shows every order at once.

Read an order

Order #3: a new dine-in order for table 7 with six items and a total of 683.06 SEK. 12345678
  1. The order number. Call it out between stations.
  2. When it came in.
  3. How the guest gets it: here, at table 7.
  4. Which station it's at.
  5. What to make, and how many of each.
  6. Long orders show the first three items. Tap the card to see them all.
  7. What the guest pays, with any service charge and tax.
  8. What to do next.

Tap a card to see everything in it:

The details of order #1: ready to serve, three burgers with two discounts, and the bill with a 5% service charge and 12% VAT. 1234
  1. Which station it's at.
  2. Discounts the guest got.
  3. The bill: items, service charge, tax and total.
  4. The same buttons as on the card.

Handle an order

A new order with Confirm and Reject buttons.
New
An order being prepared, with Ready to serve and Cancel order buttons.
Preparing
An order ready to serve, with Mark as Complete and Cancel order buttons.
Ready to serve

New

New orders appear on their own, with a sound. Check the items and how the guest gets it, then:

  • Tap Confirm to send it to the kitchen. It moves to Preparing.
  • Tap Reject if you can't make it, for example when a dish has run out. Tap Reject again to be sure.

Preparing

The kitchen's to-do list. An order only shows here once someone confirms it.

  • Tap Ready to serve when it's ready. It moves to Ready to serve.
  • Tap Cancel order if you can no longer make it, then confirm.

Ready to serve

Check how the guest gets it: take it to their table, call out the number at the counter, or hand it through the drive-through window.

  • Tap Mark as Complete once the guest has it. It moves to Completed.

Completed and Cancelled

These keep your finished orders. A rejected order is marked Rejected and also sits under Cancelled.

Find an order

  • Tap Search order # and type the order number. Numbers start again every day, so check the date next to each result.
  • Orders shows the last 24 hours. Looking for an older one? Change Last 24 hours to Last 7 days, Last 30 days, Last 90 days or All time.
  • More than one branch? Tap the branch name to switch.

Good to know

After you open Orders, tap anywhere once. That lets Menuzi play the new-order sound.
New orders show up on their own. You don't need to refresh.
Order numbers start again from #1 every morning at 4 AM.
Once you reject or cancel an order, you can't bring it back.
Guests pay at your place. Menuzi doesn't take payments.
Orders only arrive once a branch takes them. See Turn on ordering. Only the owner, admins and Order Handlers can use this page. See Team.
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